Clients Terms & Conditions
By signing up to socials for my business as a client, you’re agreeing to our terms and conditions, which are designed to protect both you and us. These terms can change with or without your notice, so we recommend checking back regularly for the latest updates.
socials for my business aims to respond to all client enquiries within 24 hours during weekdays. Our office is not manned on Saturday or Sunday and an agent will respond as soon as possible the next working day.
During busy periods, it may take us a little longer to respond to your emails. We recommend adding an ‘urgent’ or ‘important’ tag to your subject line if you need help immediately, and we’ll make sure these emails are dealt with as a priority. Please note: socials for my business is not liable for damages or loss of earnings should we take more than 24 hours to respond. You retain ownership and liability of your social media accounts in all circumstances.
socials for my business provides customer service via email address only. Whilst we do take calls, our primary communication channel is email and so all official correspondence should be sent to firstname.lastname@example.org. We cannot guarantee that correspondence sent elsewhere will be read or dealt with in a timely manner, so ensure anything important makes its way to our email@example.com first.
As a client, it is your responsibility to monitor comments and messages sent to your accounts. We do not send emails alerting you to new comments or tweets.
YOU ARE ALSO REQUIRED TO SUPPLY DIGITAL ASSETS (PHOTOS, VIDEOS & GRAPHICS) THAT YOU WOULD LIKE POSTED FOR THE FOLLOWING MONTH WITHIN 5 WORKING DAYS AFTER YOU SIGN OR RENEW ONE OF OUR SERVICE PACKAGES.
all payments are taken in advance for the upcoming month. THIS CAN BE DONE THROUGH via OUR WEBSITE OR A SECURE LINK SENT FROM US.
YOUR MONTHLY PERIOD WILL START 7 DAYS AFTER YOUR PAYMENT HAS BEEN CLEARED. IT IS UP TO YOU TO KEEP A TRACK OF RENEWAL DATES.
socials for my business does not offer refunds – once the payment has been taken for the upcoming month, we assume you want to continue working with us and begin preparing the month’s content.
OWNERSHIP & COPYRIGHT:
All content created by SOCIALS FOR MY BUSINESS for clients (including videos and images) is copyrighted to the account holder unless otherwise stated. However, SOCIALS FOR MY BUSINESS reserves the right to reuse and repurpose content (unless the client holds ownership – for example, photography and video) for other client accounts and projects. Examples include graphics templates which can be repurposed with different colours, fonts, and images. If SOCIALS FOR MY BUINESS is tasked with opening new social media accounts for a client, the client gains ownership as soon as the login information is handed over to them.
CANCELLATION OF A MONTHLY PACKAGE CAN BE DONE BY EXPRESS WRITTEN NOTICE IN AN EMAIL TO HELLO@SOCIALSFORMYBUSINESS.COM.
THIS HAS TO BE DONE 10 DAYS PRIOR TO YOUR MONTHLY RENEWAL DATE.
WE WILL THEN CANCEL YOUR SUBSCRIPTION FOR THE FOLLOWING MONTH.
your personal data:
changes to terms:
SOCIALS FOR MY BUSINESS will alert clients to major changes or new clauses which may affect their social media management via email with at least 14 days’ notice. SOCIALS FOR MY BUSINESS also promises to give clients at least 30 days notice before price rises.
These terms were last updated on 15th december 2020.